Returns & Refund Policy

At Stardeco, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, you may request a return or exchange for eligible items within 30 days of delivery.

1. Eligibility for Returns

To be accepted, returned items must meet the following conditions:

  • The item must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be returned

  • Proof of purchase (such as an order confirmation or receipt) is required

  • The product must not be customized beyond the standard options offered on the product page

Items that do not meet these criteria may not be approved for return.

2. Return Authorization Process

All returns must be approved in advance. To begin the process, contact us at contact@stardeco.shop.

Once your request is reviewed and approved, you will receive:

  • A prepaid return shipping label

  • Instructions for proper packaging

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

Returns sent without prior authorization will not be accepted or processed.

3. Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (frame, print, or packaging)

  • Incorrect product received (size, design, or color mismatch)

  • Missing parts or mounting hardware

We will assess the situation and provide an appropriate resolution.

4. Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom-made products (such as items with added text or images)

  • Final sale or clearance products

  • Items damaged after delivery due to improper use or handling

5. Exchanges

If you would like to exchange a product, you must first complete the return process for the original item. After approval, you can place a new order separately. Any eligible refund or credit may be used toward the replacement purchase.

6. Refund Process

Once your returned item is received and inspected (typically within 3–5 business days), we will notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method within 5–7 business days

  • Your bank or payment provider may require an additional 3–10 business days to complete the transaction

7. Contact Information

For any return or refund inquiries, please contact us:

Email: contact@stardeco.shop
Phone: +1 715 784 6914
Address: 24 E Davenport St, Rhinelander, WI 54501, USA